Terms and Conditions

These terms and conditions apply to all services provided by Magic Mops. By booking our services, you agree to the following terms.

1. Services

Our services, described in detail on our website, include residential and commercial cleaning.
More information can be found at our service page

2. Pricing

The price for our services will be determined based on the specific requirements of each job, such as the type of cleaning, area size, and condition of the premises. A detailed estimate will be provided after an initial assessment, and no services will commence without client approval of the quoted amount."

3. Booking and Cancellation

Bookings:
Clients can book our services via WhatsApp or our website's contact form.

Cancellations: Cancellations or rescheduling must be made at least 24 hours in advance. Cancellations made less than 24 hours before the appointment will incur a 50% cancellation fee. If access is not provided on the day of service, 100% of the service fee will be charged.

Payment Terms

Immediate Payment Upon Completion: Payment for our cleaning services is required immediately after the service has been completed. Clients can pay via bank transfer on the same day of the service.

Late Payments: If payment is not made within 2 days after the service, a late fee of €10 per day will be applied for each day the payment is overdue and a reminder will be send.

Statutory Interest and Collection Costs: If the payment delay exceeds 30 days, statutory interest will be charged on the outstanding amount, and collection costs may apply as per Dutch law, starting with a standard fee of €40.

5. Liability

Magic Mops is covered by a Bedrijfsaansprakelijkheidsverzekering (AVB), which is a business liability insurance. This insurance provides coverage for damages or injuries caused to third parties during the performance of our cleaning services. It includes protection against claims for accidental property damage or personal injury caused by our employees while on the job. This ensures that both Magic Mops and its clients are financially protected against unforeseen incidents."

6. Dispute Resolution

We aim to resolve any disputes through informal discussions. If this fails, we may consider mediation. Should no resolution be reached, disputes will be governed by Dutch law and legal action will be taken in a Dutch court.

Additional Information

Force Majeure: We are not liable for delays or failures due to circumstances beyond our control, including natural disasters, strikes, or pandemics.

Amendments to Terms: We reserve the right to modify these terms and conditions. Clients will be notified of significant changes via email or website announcements.

Client Responsibilities: Clients are responsible for providing access to the property at the agreed time and ensuring the work environment is safe.